At Pohor Couture, we are dedicated to ensuring that every order reaches you safely and on time. This Shipping Policy outlines our shipping processes and delivery expectations.

Order Processing

Ready-To-Ship Products

Orders are generally processed within 2–5 business days after payment confirmation.

Custom & Made-To-Order Products

Customized, made-to-measure, bridal, and couture garments may require 2–8 weeks for production before dispatch, depending on design complexity and craftsmanship requirements.

Domestic Shipping (India)

We ship across India through trusted logistics partners.

Estimated delivery timelines:

• Metro Cities: 3–7 business days
• Non-Metro Cities: 5–10 business days
• Remote Areas: 7–14 business days

Delivery times are estimates and may vary due to factors beyond our control.

International Shipping

Pohor Couture ships to select international destinations.

Estimated international delivery time:

• 7–21 business days after dispatch

Delivery timelines may vary depending on customs procedures and destination-country regulations.

Customs Duties & Taxes

For international orders:

• Customs duties
• Import taxes
• VAT/GST
• Other destination-country charges

are the sole responsibility of the customer.

Pohor Couture is not responsible for delays or additional charges imposed by customs authorities.

Shipping Charges

Shipping costs are calculated during checkout based on:

• Delivery location
• Package weight
• Product dimensions
• Shipping method selected

Promotional free-shipping offers, when available, will be clearly communicated on the website.

Order Tracking

Once your order has been shipped, tracking information will be provided via email or SMS.

Customers can use the provided tracking number to monitor shipment progress.

Delivery Delays

Pohor Couture shall not be held responsible for delays caused by:

• Weather conditions
• Customs inspections
• Public holidays
• Natural disasters
• Transportation disruptions
• Carrier-related issues

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Additional shipping charges may apply if an order must be re-shipped due to incorrect or incomplete address information.

Lost Or Damaged Packages

If your package is lost or arrives damaged:

• Contact us within 48 hours of delivery or expected delivery date.
• Provide photographs and supporting information.

We will coordinate with the shipping provider to investigate and resolve the issue.